FAQ

Q: Where are your products made?
A: Our raffia lamps are handmade by talented artisans in Morocco and shipped directly from our workshop or U.S. warehouse.

Q: How long does shipping take?
A:

• USA, UK, Germany: 1–3 business days

• Europe: 3–5 business days

• Worldwide: 5–12 business days

Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping.

Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking link via email.

Q: What if my item arrives damaged?
A: Please contact us within 7 days with photos, and we’ll send a replacement or refund.

Q: What payment methods do you accept?
A: We accept PayPal, Visa, MasterCard, American Express, and Discover.